Tactical laser tag arena · Grande Prairie, AB
Their website, online booking, a custom calendar and day-to-day operating system in one place, plus an AI agent that answers their email.
- Website
- Online booking
- Booking upsells
- Dynamic-pricing calendar
- Operations system
- Customer records
- AI email agent
Problem
Online bookings and in-person bookings lived in separate systems that never quite lined up.
Solution
A central operating system that keeps online and in-person bookings in sync and runs the day-to-day tasks.
Problem
Party packs, their highest-value offer, couldn't be sold online.
Solution
Party packs now sell online, so their biggest-ticket offer is open to customers any time.
Problem
Customers booked a session without seeing what else they could add.
Solution
Upsell steps built into the booking form, so add-ons are offered right when customers book.
Problem
They were paying several providers for email, booking and scheduling, and juggling the steps between them.
Solution
We replaced all of it with one system that does the lot, for less than they were paying before.
Problem
No booking calendar they could find supported prices that change with the day of the week.
Solution
A custom calendar with dynamic pricing that adjusts automatically for each day.
Problem
Keeping track of customers and the books was manual and easy to fall behind on.
Solution
Customer records and bookkeeping built into the same system, updated with every booking.
Problem
Emails about open slots, new bookings and changes all had to be answered by hand.
Solution
An AI email agent that reads each message, answers questions about availability, and books or updates events on its own.
The result
A clear lift in sales now that party packs sell online, bigger bookings from built-in upsells, lower monthly bills, and time back every week, with the whole arena running from one system.
